DHL is a household name when it comes to transporting documents and packages that also offers e-Commerce fulfillment and intelligent logistics solutions.
DHL Venezuela has been specializing in various industries such as Automotive and Life Sciences as well as customized solutions for its global customers.
Recently the company decided to improve their nation wide service by replacing their service center application with a leading edge ‘Over The Counter’ solution, developed totally in Genero.
The new application allows DHL customers to maintain a better rapport with the service center and interact in real-time for packages they bring into the bureau. DHL agents process the package by weighing it and determining its volume and issue a laser printed invoice and airway bill number. The system provides management reporting and interfaces with other central systems. The customer can then track his shipment with the airway bill number. Shipping information is immediately available to any DHL service center nation wide, irrespective of the service center’s geographic location. By better informing customers of the whereabouts of their packages, customer satisfaction is greatly increased and airway bill processing is accelerated. This decreases the amount of time DHL agents spend with customer enquiries and as a result lowers overall operating costs.
DHL also expects to save printing costs and dramatically improve application response times.
“The most important feature Genero gave us was the ability to separate business from presentation logic. That feature alone freed us from the design chore of worrying about user interfaces. We just focused on the business logic to deliver new services. When I think about the time we wasted in the past, I only wish we had chosen Genero sooner. Genero was a real win for us.”
DHL Project Leader