Aurora Energy is Tasmania’s government-owned electricity distribution and retail utility serving approximately 250,000 customers. The utility is deploying three Peace 8 CIS components: Customer Care for utility call centre customer relationship management; Receivables & Collections for receivables management; and Market Transactions for market data management.
Aurora Energy will integrate Peace 8 with Formfill’s aseXML-based communications software products. The combination will provide Aurora Energy with proven market compliance capabilities and streamlined low-cost processes.
Peace 8 is built to run with thin desktop client and open systems platforms. Its industry-standard JEE design easily integrates with a utility’s enterprise application architecture including middleware or enterprise application integration tools.
Aurora Energy is the latest Australian utility to adopt the world-leading Peace 8 CIS software product. Earlier this year, green energy retailer Jackgreen deployed Peace 8 for low cost-to-serve, and Country Energy won awards for its deployment of the Peace Customer Acquisition component.
Peace 8 was chosen for its rapid implementation capability, best-in-class functionality, and upgradeable packaged product model that will enable us to stay in sync with software technology advances.”
Business Manager of Retail,