Documentation
Creating institutional memory
Description
✢ Companies currently face two challenges: poor documentation of existing applications and poor documentation of existing processes
✢ Compounding these challenges is customers’ reliance on specific individuals, who are often towards the end of their careers
✢ Documenting processes and applications allows customers to memorialize memory, streamline workforce onboarding, and reduce personnel risk
Customer Benefit
✢ Faster time-to-code for new employees
| A customer recently reduced ramp time for new developers from 18 months to 3 months – an ~80% reduction and a savings of ~$190K
✢ Clear processes for risk management
| Reduction in reliance on specific individuals
| Simpler code maintenance