If your support case has resulted in an Issue being generated, you will have been given an “Issue Id”. You can use the left hand side of the Issue Tracker to give you more information about that individual issue. When the Issue is first created, it is a good idea to check that the Title and Description are accurate.
Over time you will check the “Status” and “Fixed In” fields to see when the bug was fixed or the enhancement was added. You can hopefully see that the URL generated is of the form https://4js.com/support/issue/?id=Issue-Id and that you can replace the “Issue Id” to see details of other cases.
If a particular Issue does not appear, the most likely reason (apart from mistyping the “Issue Id”) is that internally the Issue has been marked as private. Contact your support contact and ask for it to be marked as public. The default value is private and it is probable that the field was not toggled when the Issue was created. We do mark some issues as private if they can be exploited in a bad way.