Bohemian town in rhapsody over new admin system developed by Vera Systems
The most useful tools for us are the agenda and records management e-processes, which form the backbone of the entire in- and outbound workflow document processing,” said Linhart.
Chotěboř needed desperately to innovate its administration processes, which were handled by many fragmented systems. Data duplication was wide spread meaning human error, wasted time and frustration for both citizens and officers.
Chotěboř has already felt the benefits with streamlined administration processes delivering improved quality of service and rapid turnaround to citizen requests. The system augments existing town hall workflows with e-processes, including approval procedures that now take a matter of minutes rather than days and weeks under the old paper-trail bureaucracy. The intuitive nature of the system enables self-maintenance by the town hall’s IT staff, which provides new found agility to adapt to fluid administrative processes. Vera provides remote support to complement the town hall’s team. Radnice needs to comply with strict legislative requirements to be selected for local government use.
As a provincial town, Chotěboř is responsible for a wide range of public administration duties – from records management through to economic administration being some of the tasks its town hall needs to perform.
VERA implemented the system in just 6 months, with the town hall pretty much using their standard software. Customization was kept to a bare minimum.
VERA, is a FourJs Value Added Distributor based in the Czech Republic focusing mainly on public sector, governmental, regional and municipal organizations. VERA Radnice offers a complete support suite for public administrations, able to flexibly adapt to specific town hall needs. It resolves many of the common problems its rival’s encounter using a multi-vendor approach through its vertical integration. Vera have 82 out of the 205 larger townhalls in the Czech Republic. In addition Vera services 60 midsize cities accounting for 140 active clients with more than 5000 users.