Join us as our new Account Manager!

(Sales & Customer Care)

We are looking for an Account Manager (Sales & Customer Care) based in Australia who will manage the entire customer base within her/his territory, ensuring high levels of satisfaction, identifying opportunities and risks, and driving business growth. She/he will act as a liaison between customers and internal teams and focus on expanding the customer base.

Your missions ?
As an Account Manager, your responsibilities will be:

  • Manage and monitor Customer Care performance in the region,
  • Exceed annual renewal (retention) targets,
  • Build and maintain strong customer relationships, including with executives,
  • Act as the liaison between customers and internal teams,
  • Identify and pursue new customer opportunities,
  • Develop strategic plans to meet customer service goals and satisfaction targets,
  • Understand customer business needs and align solutions accordingly.

Additional Missions:

  • Support integration across our systems (CRM, Salesforce, Dynamics, etc.),
  • Assist with data cleaning and ensure correct up-to-date customer information,
  • Maintain our systems as the central source of customer data,
  • Turn our data into useful management insights,
  • Drive new business opportunities using existing customer access,
  • Keep in-depth and ongoing exchange with sales team and share information for new opportunities and growth.

Who are you ?

  • You have a proven experience in enterprise software sales and customer care, including executive-level interactions,
  • You hold a Bachelor’s degree in Business or related field (MBA preferred),
  • You have good communication skills (verbal and written),
  • You have a strong ability to maximize sales through a value-driven customer service approach,
  • You have excellent contract negotiation, organizational, and financial management skills,
  • You already have an experience with integration logic and understanding of market trends,
  • You have the ability to understand customer needs and provide tailored solutions,
  • You are flexible and adaptable to changing priorities in a fast-paced environment,
  • You have strong interpersonal skills, building long-term relationships,
  • You are fluent in English, with an international business experience.

The current position is in full remote – The candidate will be based in Australia with flexible working hours to enable daily/weekly update meetings with manager

Four Js is a member of the CSI Group based in Toronto Canada. CSI is the 8th largest software group in the world and is specialised in acquiring and nurturing industry specific software companies. It provides unrivalled, long-term career growth opportunities that will enable you to develop your skills and experience.

Contact us now !
Please fill the form below joining us your letter of application and resume.

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