Join us as our new Solutions Support Engineer !

We are looking for a Solutions Support Engineer who will be the first point of contact for customers facing technical issues. She/he will ensure timely and effective issue resolution, maintain high customer satisfaction, and collaborate closely with internal teams to deliver value. Acting as a key liaison between clients, development, and professional services, she/he will also contribute to professional services projects, support sales efforts, and help drive adoption and product improvemen

Your missions ?
As a Solutions Support Engineer, your responsibilities will be.

  • Receive and manage customer issues, ensuring accurate information collection and professional communication within SLA guidelines,
  • Work closely with technical teams to resolve issues efficiently.
  • Provide clear updates to customers throughout the support process.
  • Identify and implement temporary solutions where possible.
  • Document all interactions in the appropriate systems.
  • Participate in client projects as needed, including enterprise architecture and technical discovery work.
  • Serve as project lead or project manager for smaller implementations.
  • Be prepared to work on-site with customers as project requirements dictate.
  • Collaborate with internal teams to ensure successful delivery.
  • Consolidate customer feedback and relay product/service insights to internal teams.
  • Recommend process improvements and contribute to documentation updates.
  • Stay up to date on product changes and industry trends.
  • Promote product updates and encourage effective customer use.
  • Act as a trust advisor to ensure customer success and adoption.

Who are you ?

  • You have a solid understanding of networking, troubleshooting, and basic system administration.
  • You are familiar with software development principles and IT environments.
  • You are proficient with Windows, macOS, and Linux systems.
  • You are a quick learner and can adapt to new tools and technologies.
  • You have experience with tools such as Jira, Confluence, Microsoft Teams, Outlook, and Salesforce.
  • You have strong organizational, time-management, and problem-solving skills.
  • You are able to explain technical concepts clearly to non-technical audiences.
  • You are flexible, calm under pressure, and customer-focused with a consultative mindset.
  • You have excellent verbal and written communication skills.
  • You are a team player with strong listening and collaboration abilities.
  • You hold a degree in IT, engineering, or equivalent experience.
  • You have between 2–5 years in technical or customer support roles.
  • Prior experience with support platforms and project tools is a plus.
  • Mandatory knowledge of Informix products and 4GL languages.

What we offer you ?
Four Js is a member of the CSI Group based in Toronto Canada. CSI is the 8th largest software group in the world and is specialised in acquiring and nurturing industry specific software companies. It provides unrivalled, long-term career growth opportunities that will enable you to develop your skills and experience.

Contact us now !
Please fill the form below joining us your letter of application and resume.

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