Troubleshooting installation

If the demos page cannot be reached after the ISAPI installation process, this topic may help you understand what went wrong.

The GAS and Genero BDL must be correctly installed. To check this, try to reach the demos page by using the standalone GAS. If you are using Microsoft® Edge as the web browser and you get HTTP error messages, open the developer tools to see the actual content of the page.

If the page that displayed is like the following, check that the GAS ISAPI Extension configuration file is located in the application root directory (typically $FGLASDIR/ISAPI) and is named isapidispatch.ini:

Genero Application Server - 2.20.01-41876 - Failed to start! 
Started on ............. 2008/09/29 16:25:51
Branding .............................................................. [done]
File System initialization ............................................ [fail]
The installation directory was not found.

The message displayed could help to find out what part of the start up process has failed.

In all other cases, check the installation process.