Installation troubleshooting tips

If you have an issue during installation, generating a log of the installation can provide valuable information for support.

How you log an installation of a Genero package depends on your operating system.
Table 1. Logging your installation
Operating System How to log the installation
Windows®
  1. Extract the msi file from the software package executable (exe):

    fjs-package-name.exe /x

  2. From the command line execute:
    msiexec /i fjs-package-name.msi /log mylogfile.log
    Important:

    On Windows®, you must run the command as administrator. It is not enough to simply have administrator permissions.
UNIX™/Linux®/macOS™ From the command line:
  1. export FGLINSTALLDEBUG=1
  2. ./fjs-package-name 2>&1 | tee fjs.log
Mac® See Troubleshooting Genero Studio Installation Issues on macOS (GUI installer).