Troubleshooting installation issues on macOS (GUI installer)

Here are troubleshooting tips for issues you may encounter when installing the Genero Evaluation Program on macOS™ in GUI mode.

Review the installation logs

Review the installer logs to identify a failed installation error. Determine if it is an issue that you can resolve or one that needs the assistance of your local Four Js support center:
  1. When the installation process begins, you will have a "Window" menu. Go to the Window menu and choose the Installer Log item. It launches a window where the installation logs are displayed.
  2. To the left of the new window, you can choose Show all logs from a combobox.
  3. When the installation process ends (with or without error), you can use the save button to create a file containing all log messages.

Installation download is blocked

If you see a warning dialog during installation similar to the following, check your system's security settings. 
"fjs-gep-version-build-m64x1014.dmg" can't be opened
because Apple cannot check it for malicious software.

This software needs to be updated.
Contact the developer for more information.
This warning is a security mechanism to protect your computer from malware:
  • Go to System Preferences > Security & Privacy > General page. The page lists the blocked file.
  • Select the option that allows you to install the application.