Managing a subscription license

This topic answers frequently asked questions about subscription licenses.

Note:

For specific license details, see your license agreement or contact your local Four Js sales office.

What is a subscription key?

A subscription key is required for a product with a subscription license. The subscription key determines the date that the license expires. When you are licensing a product, you will be prompted for the subscription key during the licensing process.

When you renew a subscription license, a new subscription key must be installed. To install your new key, you do not need to reinstall your license. There is also no need to uninstall the expired subscription key.

What happens when my subscription license expires?

A subscription license expires when the end of the subscription date is reached. If you see the following message in the DVM output, then your subscription key has expired. 
WARNING! Your subscription key has expired. Please contact your vendor.

You can continue to use your Genero product after the expiration of the subscription key for a grace period, see My subscription license has expired, can I still use the installed versions of Genero?. You have options to renew your subscription within the grace period. Once the grace period ends, you can no longer use your Genero product.

The date when the subscription license expires is shown when you run the license controller command fglWrt -a info license. 

C:\Program Files\FourJs\Genero_Studio_4_00_03\fgl\bin>fglWrt.exe -a info license
License      : TDY#XXXXXXXX
License key  : KKKKKKKKKKKK
Product      : Four Js Universal Compiler
Type         : Development version
Users        : 5
Extension(s) :
        - Open Database Interface
End of subscription date: 2021/12/31 (Year/Month/Day).

My subscription license has expired, can I still use the installed versions of Genero?

Genero products have a grace period, allowing you to continue to use the product after the expiration of the subscription license. The grace period varies, depending on the product:

Genero Business Development Language (BDL)
For Genero BDL product licensing, there is a grace period of 60 days. Once the grace period ends, you can no longer use your Genero product.
Genero Report Engine (GRE)
For Genero Report Engine licensing with your Genero BDL installation, there is a grace period of 60 days. Once the grace period ends, you can no longer use your Genero product.
Genero Report Writer for Java, C#, and PHP
For Genero Report Writer for Java, C#, and PHP 4.00 or greater, there is a grace period of 60 days. Once the grace period ends, you can no longer use your Genero product.
For Genero Report Writer for Java, C#, and PHP 3.20 or earlier, there is no grace period. Once the license expires, you can no longer use your Genero product.