Installation troubleshooting tips

How you log an installation of a Genero package depends on your operating system.

Table 1. Logging your installation

Operating System	How to log the installation
Windows®	Extract the msi file from the software package executable (exe): fjs-package-name.exe /x From the command line execute: msiexec /i fjs-package-name.msi /log mylogfile.log Important: On Windows®, you must run the command as administrator. It is not enough to simply have administrator permissions.
UNIX™/Linux®/macOS™	From the command line: export FGLINSTALLDEBUG=1 ./fjs-package-name 2>&1 | tee fjs.log
Mac®	See Troubleshooting Installation Issues on macOS (GUI installer).

When installing a Genero package in a UNIX system you see an error similar to this:

The bzip2 binary included in the package cannot be executed

This might indicate that permissions are missing or incorrect.

• Check you have the correct version of the installation download for your system.
• Check you have permissions to allow you to install the package.
• Check you have the correct permissions for the default temporary files directory (/tmp) used to extract and execute the installation files. If /tmp is not writeble or executable because of sysadmin policies, you must specify an alternative working directory in the installation command:

  ./fjs-package-name -w $DIR

  Where:

  • -w is the switch that specifies the working directory.
  • $DIR is a path that is fully accessible to you.