Troubleshoot license issues

You may become aware of licensing issues when using Genero products via messages output from the Dynamic Virtual Machine (DVM).

Licensing errors

Error messages that you see in the DVM output views about licensing are generally self-explanatory, detailing the specific cause. For example,

SYS ERROR(-6054,2):No such file or directory

Cannot read a license file.
Check installation path and your environment.
Verify if a license is installed.

You will find additional information about licensing related errors in the Genero Business Development Language User Guide, chapter "Genero BDL errors". Errors with numbers in the range 6001 to 6200 describe known and common licensing errors. You will find additional information about the action you need to take to resolve a particular error.

License logs

To troubleshoot licensing issues, you may have to activate a logging feature by enabling entries in either the lmprofile (FLM) or fglprofile (flgWrt, greWrt, or grxWrt). For further information see License logs. You may be asked to send log files to Four Js support for further assistance with a licensing problem. For more information or assistance you can also contact your local Four Js support center for help.

Licensing recommendations for Windows

On Windows® platforms, it is not recommended to install Genero products in the c:\Program Files path. If your installation directory is in this path, you will need to run the license controller command (for example fglWrt) as administrator in order to avoid permission issues.

Important: You must run the command as administrator, it is not enough to simply have administrator permissions.