Troubleshoot license issues

You may become aware of licensing issues when using Genero products via messages output from the Dynamic Virtual Machine (DVM).

Licensing errors

Error messages that you will see in the DVM output views about licensing are generally self-explanatory, detailing the specific cause. For example,

SYS ERROR(-6054,2):No such file or directory

Cannot read a license file.
Check installation path and your environment.
Verify if a license is installed.

You will find additional information about licensing related errors in the Genero Business Development Language User Guide, chapter "Genero BDL errors". Errors with numbers in the range 6001 to 6200 describe known and common licensing errors. You will find additional information about the action you need to take to resolve a particular error.

Four Js License Manager (FLM) Log

If you are using FLM, an error log feature is available (FLM version 5.10.3u or later). To troubleshoot licensing issues, you may have to activate this logging feature by enabling the following resource in $FLMDIR/etc/lmprofile, (for details see Configuring the License Manager):

flm.cnxlog.enabled=1

After making a configuration change, you will need to restart the FLM. You will now get an flm.log file in the $FLMDIR directory. You may be asked to send this log file to Four Js support for further assistance with a licensing problem.

For more information or assistance you can also contact your local Four Js support center for help.