Troubleshoot license issues

You may become aware of licensing issues when using Genero products via messages output from the Dynamic Virtual Machine (DVM).

License logs

To troubleshoot licensing issues, you may have to activate a logging feature. If you are using a license controller ( ) for license management, the log feature is configured in the Genero product license controller configuration file (). If you are using the Four Js License Manager (FLM), the log feature is configured in the $FLMDIR/etc/flmprofile.

For further information see Log files and debugging. You may be asked to send log files to Four Js support for further assistance with a licensing problem. For more information or assistance you can also contact your local Four Js support center for help.

Licensing for Windows®

If your Windows installation directory is the c:\Program Files path, you must run the license controller command (for example fglWrt) as administrator in order to avoid permission issues.
Important: On Windows you must run the command as administrator, it is not enough to simply have administrator permissions.