Trap to avoid with Mac OSX Cursor

by Support Team

We recently had a support issue where using GDC on a Mac, a button appeared to be unresponsive for a long running process.

What it turned out to be, is that during a long running process, on a Mac the cursor changes from the gloved hand or arrow, to a black and white quartered circle.  What the operator was doing was instinctively positioning the centre of the circle over what they were trying to click on, a button corresponding to the interrupt action.  However what they should’ve been doing was positioning the top-left corner of the circle icon (don’t ask where they top left corner of a circle is :-)) over the button they wanted to click on.

What made the issue worse was that as this Mac had been used to record videos, the cursor size had been increased to make it more visible.  As a result the distance between the center of the cursor icon and the top-left corner of the cursor had been increased, and was large enough so that if the center of the cursor icon was positioned over a button, the top-left corner of the cursor icon was not positioned over the button.

So moral of the story is, if you see a cursor like this…

Mac_LongRunning_Cursor_Icon

… it is not the cross-hairs at the centre of the circle that need to be positioned over the button you are clicking on, it is the top-left corner of the cursor icon that needs to be positioned over the button you are clicking on.