Four Js VAR Peace signs
Energex and Ergon Energy Select Peace 8 to Bill C&I Retail and Network Customers
Sydney, Australia – March 31st, 2006 – ENERGEX Limited and Ergon Energy’s joint venture Service Essentials has selected Four Js partner Peace Software’s Peace™ 8 Customer Information System (CIS) to bill and manage competitive commercial and industrial (C&I) retail and network energy customers in five Australian states. ENERGEX Limited and Ergon Energy are two major Australian utilities which together hold more than a 10 percent share of the Australian electricity and gas retail market.
Service Essentials will consolidate all customer operations onto the Peace 8 CIS platform from its existing network and retail billing systems.
Peace will support network billing at Service Essentials, which involves billing competitive energy suppliers for electricity and gas delivery over ENERGEX and Ergon Energy lines. In addition, Peace 8 will provide Service Essentials with enhanced billing capabilities for serving its C&I electricity and gas retail customers, including flexible contract management and complex interval demand billing.
Kristian Steenstrup, Gartner’s Managing Vice President for Energy and Utilities, said: “Utilities need a reliable, scalable CIS solution that can support customer acquisition and retention business processes in a contestable retail market, as well as efficiently recording and billing customers.”
About Service Essentials Pty Ltd
Service Essentials is a provider of cost-effective, timely and accurate meter reading, billing, receipting, payments and debt collection (Revenue Services). Our foundation clients are ENERGEX and Ergon Energy, Queensland ‘s Energy Distribution and Retailing companies with a combined customer base of over 1.8 million in Queensland, New South Wales, South Australia, Australian Capital Territory and Victoria.
Service Essentials is flexible, dynamic and adaptable to the diversity of our clients’ broad range of products, services and customers. These customers range from domestic consumers to small businesses to large, complex corporate clients. Our clients also market and sell a variety of products and services, such as electricity, gas and non-energy products.
About Peace Software
Peace Software is the leading utility CIS software developer. Peace™, the company’s flagship software product, is installed at major utilities in 35 regulated and competitive energy markets for billing and customer relationship management of millions of electricity, gas and water customers. Peace Software has clients in Europe, North America and Asia-Pacific, ranging from entrepreneurial new entrant energy retailers to the largest dual-fuel utilities with many millions of consumers and multiple market operations. For more information, please visit www.peace.com.